Call Center Report- from a cultural perspective (includes Essay

Call Center Report- from a cultural perspective (includes communication) - Essay ExampleThe organization acquired necessary property for the call centre and a topic of key management employees having British citizenship will supervise the call centre.A UK based company extended the business into the finance and insurance sector with a banking and finance division which was incorporated with around 50,000 customer accounts in mid 2000s. Overtime it became costlier to provide services to the customers hence to happen upon financial savings in 2011, a decision was taken as part of the five-year strategic plan to open an inbound call centre outside the UK afterward manilla paper, Philippine was chosen. The occupy of this call centre is to achieve financial savings as well as the benefits of outsourcing while providing satisfactory services to the customers of the company. This report is being prepargond to achieve the following objectivesManila is one of the most energetic and dive rse cities of Asia. This city is an extensive mass of humanity, acutely reflecting long heritage of cultures and classes. Straddling the Pasing Rivers delta, the Philippines capital is very a group of cities fused into one. There are plenty of highlights in each sub city within Manila. Almost all sorts of life-style facilities and entertainments are available in this city, a number of worlds biggest shopping-malls are in Manila. Depending on the interest of the people vibrant nightlives attract the tourist to Manila (Margaret W. Sullivan, The Philippines Pacific Crossroads).In the Philippines call centres were started with the services of email responses and relevant managing services. These centres have the capabilities managing and maintaining all types of customer care, customer relations including technical support, travel services, education, financial services, business to business support, business to customer